Frequently Asked Questions

Here is a list of questions that we are often asked. If you have any questions that don’t appear below, please don’t hesitate to contact us at your leisure.

We often visit our property, why do we need your help? Water damage, electrical problems, insect infestations etc are an unpleasant surprise - why risk the cost of this damage, which might also devalue your property? When you’re here for a visit do you really want to spend time cleaning and mending instead of relaxing and enjoying yourself? What happens to my mail that’s sent to my home in France? We will make sure any mail is forwarded to you either by standard post or by courier Do you arrange pick up from the airport? If you want we can arrange a vehicle, waiting to drive you from Geneva or Lyon Airport to your home every time you visit. How about arranging a hire car? If you need a hire car we will put you in touch with a reliable local company who will deliver the car to your property when you request it. When you leave, simply leave the hire car at the airport for collection. How do I arrange for maintenance work on my property? In our monthly report to you we will notify you of any faults or damage that may have occurred. Wherever possible we will photograph this so that you can view it by email. We will give you a price for any remedial work or replacements then if you agree this is acceptable you can leave the rest with us. My question wasn’t on your list. Can you help me? Certainly! All you have to do is send your questions by email.